Exchange Policy
At N'ROSE, we take pride in the quality of our products and the satisfaction of our customers. To ensure that you are fully satisfied with your purchase, we offer a flexible exchange policy that allows you to exchange items within a specified period. Please review the details below to understand our exchange guidelines.
Eligibility for Exchange
- Timeframe: You may request an exchange within 14 days from the date of receipt of your order.
- Condition: Items must be returned in their original condition, unworn, unwashed, with all original tags and packaging intact. Items that do not meet these criteria will not be eligible for exchange.
- Final Sale Items: Certain items, such as those marked as final sale or promotional items, are not eligible for exchange.
How to Request an Exchange
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Contact Us: To initiate an exchange, please contact our Customer Service team at [insert contact email or phone number] within the eligible timeframe. Provide your order number and details of the item(s) you wish to exchange.
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Prepare Your Item: Carefully repackage the item(s) in their original packaging, including all tags and accessories.
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Shipping Instructions: Our Customer Service team will provide you with detailed instructions on how to return the item(s) to us. Please note that the cost of return shipping is the responsibility of the customer.
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Processing the Exchange: Once we receive and inspect the item(s), we will process your exchange. You will receive a confirmation email with the details of your exchange, including any applicable differences in price or additional charges.
Important Information
- No Refund Policy: Please note that N'ROSE does not offer refunds. We only provide exchanges for eligible items.
- Multiple Exchanges: Only one exchange per item is allowed. Subsequent requests for exchange on the same item will not be accepted.
- Processing Time: Please allow up to 7 business days for your exchange to be processed after we receive the returned item(s).
Contact Information
For any questions or assistance regarding our exchange policy, please contact our Customer Service team at nroseclothing.store@gmail.com. We are here to help ensure your satisfaction with your N'ROSE purchase.